At TZ PHARMA, we are committed to providing quality healthcare and dietary supplement products along with a reliable and convenient shopping experience. We understand that sometimes an order may not go as expected, so we have created the following return and refund guidelines for our customers.
1. Order Tracking
Once your order has been successfully placed and dispatched, you will receive your order/tracking information through the contact details provided at checkout.
You may also contact our customer support team if you need assistance tracking your shipment.
Customer Support: +92 326 3323021
WhatsApp: +92 326 3323021
Email: tz.pharma1@gmail.com
2. Order Verification
To ensure that your order is delivered safely and to the correct recipient, TZ PHARMA may contact you through phone call, SMS, WhatsApp, or other available contact information to verify your order.
Orders may be processed for dispatch after successful verification.
If you receive a verification message or call regarding your order, please provide the required confirmation so that we can process your order without unnecessary delays.
3. Eligibility for Returns
We accept return requests only when the product meets the conditions outlined below.
A return may be considered if:
- You received an incorrect product.
- You received a damaged or visibly tampered product.
- The product was damaged during delivery.
- The product received is materially different from what was ordered.
- The product has a manufacturing or packaging defect.
For health, safety, and hygiene reasons, opened, used, consumed, or tampered-with products generally cannot be returned, unless the issue is related to a confirmed product defect or damage.
Return requests should normally be submitted within 7 days of receiving the order.
4. Damaged, Incorrect or Tampered Orders
If your parcel arrives damaged, opened, leaking, or appears to have been tampered with, please contact TZ PHARMA customer support as soon as possible.
We recommend taking clear photographs or videos of:
- The outer packaging;
- The shipping label;
- The product packaging;
- The damaged or incorrect product.
This information may be required to evaluate your claim and coordinate with the courier service.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution.
5. Wrong Product Received
If you receive a product that is different from the product mentioned in your order confirmation, please contact us within 7 days of delivery.
After verification, TZ PHARMA may arrange a replacement or provide another appropriate resolution at no additional product cost.
6. Change of Mind / Unwanted Products
Because TZ PHARMA offers healthcare and dietary supplement products, we generally do not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wishes to use the product.
If you have any concerns about a product you ordered, please contact our customer support team before opening or using it.
7. Refunds
If your return is approved for a refund, the refund will be processed after the returned product has been received and inspected.
Depending on the circumstances and the payment method used, refunds may be issued through an available payment method such as:
- Bank transfer;
- Easypaisa;
- JazzCash;
- Other applicable refund methods.
The processing time may vary depending on the payment provider or financial institution.
8. Return Shipping
If the return is required because TZ PHARMA sent an incorrect, damaged, defective, or otherwise incorrect product, we may arrange or cover the applicable return shipping costs.
If a return is approved for another reason, any applicable shipping or handling charges may be deducted from the refundable amount.
9. Order Cancellation
You may request cancellation of your order before it has been dispatched.
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible. In such cases, the customer may need to receive the parcel and follow the applicable return procedure, if eligible.
10. Products Purchased from Other Sellers
If you purchased a TZ PHARMA product through another website, marketplace, pharmacy, retailer, or third-party seller, the return and refund policy of that seller will generally apply.
Please contact the seller from whom you purchased the product for assistance.
11. Non-Returnable Items
Unless covered by an approved product issue, the following products are generally not eligible for return:
- Opened or used products;
- Products with missing or damaged packaging caused after delivery;
- Products without their original packaging;
- Products returned after the applicable return period;
- Products purchased from unauthorized third-party sellers.
12. How to Request a Return or Refund
To request a return, replacement, or refund, please contact TZ PHARMA customer support and provide:
- Your order number;
- Customer name and contact number;
- Product name;
- Reason for the return;
- Photos/videos where applicable.
Our support team will review your request and provide further instructions if the return is eligible.
13. Important Note
TZ PHARMA reserves the right to review each return and refund request individually. We may decline requests that do not meet the conditions of this policy or where there is evidence of misuse, unauthorized opening, tampering, or fraudulent activity.
This policy is intended to ensure fairness to both our customers and TZ PHARMA while maintaining appropriate quality and safety standards for our products.
Contact Us
For return, refund, replacement, or order-related assistance, please contact:
TZ PHARMA
Phone: +92 326 3323021
WhatsApp: +92 326 3323021
Email: tz.pharma1@gmail.com
Address: TZ Pharma (Pvt) Limited, Main Autobahn Road, Dawood Centre, Hyderabad 71000, Pakistan
We are committed to resolving genuine customer concerns fairly and providing you with the best possible shopping experience.