Terms Of Service

OVERVIEW

This website is operated by TZ PHARMA. Throughout the Site, the terms “we,” “us,” “our,” and “TZ PHARMA” refer to TZ PHARMA.

By accessing our website, browsing our products, placing an order, or using any service provided through our website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or services.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will become effective once posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our products, website, or services for any illegal, unauthorized, or fraudulent purpose.

You must not attempt to introduce viruses, malware, harmful code, or any other technology that could damage or interfere with our website, systems, or services.

A violation of these Terms may result in suspension or termination of your access to our website and services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders at our discretion where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, or violation of these Terms.

You agree not to reproduce, copy, duplicate, sell, resell, distribute, modify, or commercially exploit any part of our website, content, products, or services without our prior written permission.

The headings used throughout these Terms are provided for convenience and do not affect the interpretation of the provisions.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date. However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.

Product information, availability, pricing, descriptions, images, promotions, and other website content may be changed or updated without prior notice.

You agree that information available on our website is provided for general informational and shopping purposes and should not be considered a substitute for professional medical advice.

SECTION 4 – PRICES AND SERVICE MODIFICATIONS

Product prices, discounts, promotions, and availability may change at any time without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, feature, or part of the website at any time.

TZ PHARMA shall not be responsible for any loss resulting from changes in product pricing, availability, promotions, or temporary suspension of website services, except where otherwise required by applicable law.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively through our website and may have limited availability.

We make reasonable efforts to display product images, colors, packaging, descriptions, specifications, and other information as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, packaging updates, or manufacturer changes.

We reserve the right to:

  • Limit quantities available for purchase;

  • Limit or refuse orders;

  • Discontinue products;

  • Change product descriptions or prices;

  • Correct errors in product information;

  • Restrict purchases where necessary.

Products purchased through our website are subject to our Return & Refund Policy.

Health & Product Information

TZ PHARMA products, including dietary supplements and wellness products where applicable, are intended to be used according to their product labeling and instructions.

Information provided on our website regarding products should not be interpreted as medical diagnosis, treatment, or professional medical advice.

Customers should carefully read product labels and instructions before use and consult a qualified healthcare professional where appropriate.

SECTION 6 – ORDERS, BILLING AND CUSTOMER INFORMATION

We reserve the right to accept, refuse, limit, or cancel any order.

Orders may be cancelled or restricted where we reasonably suspect:

  • Fraudulent activity;

  • Incorrect or incomplete information;

  • Unauthorized use of payment details;

  • Reselling or bulk purchasing without authorization;

  • Duplicate or unusual orders;

  • Violation of these Terms.

If an order is cancelled or modified, we may contact you using the email address or phone number provided at checkout.

You agree to provide accurate, complete, and current information when placing an order and to update your information whenever necessary.

For additional information regarding returns and refunds, please refer to our Return & Refund Policy.

SECTION 7 – PAYMENT AND CASH ON DELIVERY

Where available, TZ PHARMA may offer Cash on Delivery (COD) and/or other payment methods.

Payment methods and eligibility may vary depending on order value, location, courier availability, or other operational requirements.

For COD orders, customers agree to provide accurate contact and delivery information and to remain available to receive the shipment.

TZ PHARMA may require additional verification for certain orders.

SECTION 8 – THIRD-PARTY SERVICES

We may use third-party services and tools to operate and improve our website, including payment providers, analytics services, courier companies, marketing platforms, and other service providers.

Third-party services may operate under their own terms and privacy policies.

By using features that depend on third-party services, you acknowledge that such services may be subject to the terms and policies of their respective providers.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes. TZ PHARMA does not control and is not responsible for the content, availability, accuracy, privacy practices, or policies of third-party websites.

Any transaction or interaction with a third-party website is subject to that third party's terms and policies.

SECTION 10 – CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS

If you submit reviews, comments, feedback, photographs, suggestions, testimonials, or other content to TZ PHARMA, you agree that the content is your own or that you have permission to provide it.

You must not submit content that:

  • Is false or misleading;

  • Violates another person's rights;

  • Contains unlawful, abusive, threatening, defamatory, or offensive material;

  • Contains malicious software or harmful code;

  • Infringes copyrights, trademarks, privacy rights, or other intellectual property rights.

By submitting content, you grant TZ PHARMA permission to use, reproduce, display, publish, or share that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that we believe violates these Terms or is otherwise inappropriate.

SECTION 11 – PERSONAL INFORMATION

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

SECTION 12 – ERRORS AND OMISSIONS

From time to time, our website may contain typographical errors, incorrect pricing, inaccurate product information, availability errors, or other omissions.

We reserve the right to correct such errors, update information, cancel affected orders, or modify information at any time without prior notice where permitted by applicable law.

If an order is affected by a material error, we may contact the customer before proceeding with the order.

SECTION 13 – PROHIBITED USES

You are prohibited from using our website or its content:

  • For any unlawful purpose;

  • To engage in fraudulent or deceptive activities;

  • To violate applicable laws or regulations;

  • To infringe intellectual property rights;

  • To harass, threaten, abuse, or harm others;

  • To submit false or misleading information;

  • To upload viruses, malware, or harmful code;

  • To collect personal information of other users without authorization;

  • To spam, phish, scrape, crawl, or misuse our website;

  • To interfere with website security or functionality;

  • To attempt unauthorized access to our systems;

  • For any purpose that could damage TZ PHARMA, its customers, website, or services.

We reserve the right to restrict or terminate access to our website if these prohibited activities occur.

SECTION 14 – DISCLAIMER

We make reasonable efforts to keep our website and services available and functional. However, we do not guarantee that the website will always be uninterrupted, completely secure, timely, or error-free.

Product information and website content are provided for general informational and commercial purposes.

To the maximum extent permitted by applicable law, TZ PHARMA shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold TZ PHARMA, its owners, employees, representatives, service providers, partners, and affiliates harmless from claims, losses, liabilities, or reasonable expenses arising from:

  • Your violation of these Terms;

  • Your misuse of our website or services;

  • Your violation of applicable laws;

  • Your infringement of another person's rights;

  • Any unauthorized or fraudulent activity conducted through your account or information.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue to remain valid and enforceable.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by you or TZ PHARMA.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, misused our services, or otherwise acted unlawfully.

Any obligations that arose before termination will continue to apply where applicable.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other policies published on our website, constitute the agreement between you and TZ PHARMA regarding your use of our website and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreement through which TZ PHARMA provides products or services shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes shall be handled in accordance with the applicable laws and legal procedures of Pakistan.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business, services, website, legal requirements, or operational practices.

The updated version will be published on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

TZ PHARMA
Email: tz.pharma1@gmail.com
Phone: +92 326 3323021
WhatsApp: +92 326 3323021
Address: TZ Pharma (Pvt) Limited, Main Autobahn Road, Dawood Centre, Hyderabad 71000, Pakistan

Last Updated: 01/August/2026