At TZ PHARMA, we aim to make your shopping experience simple, secure, and convenient. We carefully process every order and work with reliable courier partners to ensure your products reach you safely and on time.
1. How Can I Track My Order?
Once your order has been confirmed and dispatched, you will receive your order/tracking information through the contact details provided at checkout.
If you need help tracking your shipment, please contact our customer support team.
Phone: +92 326 3323021
WhatsApp: +92 326 3323021
Email: tz.pharma1@gmail.com
2. Shipping Charges & Delivery Time
We offer delivery across Pakistan through our courier partners.
- Standard Delivery: [2–5] working days
- Delivery Charges: [Free Shipping / Rs. ___]
- Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.
- Deliveries to remote areas may require additional time.
Once your parcel has been handed over to the courier, the delivery timeline is subject to the courier company's schedule.
3. Order Processing
Orders are generally processed after successful order confirmation.
Our team may contact you through phone, SMS, or WhatsApp to verify your order before dispatch.
Orders placed on weekends or public holidays may be processed on the next working day.
4. Delayed or Failed Deliveries
If your parcel is delayed, please contact our customer support team with your order number so we can assist you.
If a delivery attempt is unsuccessful because the customer is unavailable, the provided address is incorrect, or the courier is unable to contact the customer, the parcel may be reattempted or returned to us according to the courier company's procedure.
Additional delivery charges may apply for certain reattempts or reshipments.
5. Damaged or Tampered Packages
Please carefully inspect the parcel when it arrives.
DO NOT accept the parcel if the outer packaging appears opened, severely damaged, or tampered with.
If you notice any issue with your parcel, please contact TZ PHARMA customer support as soon as possible and provide photographs or videos of the package where available.
6. Cash on Delivery (COD)
TZ PHARMA offers Cash on Delivery (COD) for eligible orders across Pakistan.
With COD, you can pay the applicable order amount to the courier representative when your parcel is delivered.
Please keep the following conditions in mind:
- COD availability may depend on your location and order value.
- The courier may require payment before allowing the parcel to be opened, depending on its policy.
- Customers should not accept parcels that appear opened, damaged, or tampered with.
- Additional verification may be required for certain orders.
- Orders above the applicable COD limit may require advance payment or additional verification.
7. Open Parcel / Product Inspection
If parcel opening is available through our courier service, customers may inspect the package according to the courier company's applicable procedures.
Where parcel opening is not supported, customers should inspect the outer packaging before accepting the shipment.
Please do not accept a parcel that appears damaged or tampered with.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Active phone number
- City/area
- Any relevant delivery instructions
TZ PHARMA will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
9. Returns, Exchanges & Refunds
If you receive an incorrect, damaged, defective, or otherwise eligible product, you may contact us within the applicable return period.
For complete information regarding eligibility, return conditions, exchanges, and refunds, please refer to our Return & Refund Policy.
10. Orders Purchased Through Other Sellers
If you purchase a TZ PHARMA product through another website, marketplace, pharmacy, retailer, or third-party seller, the shipping and delivery terms of that seller will apply.
Please contact the seller directly regarding delivery or shipment-related issues.
Contact Us
For questions regarding shipping, delivery, order tracking, or courier-related issues, please contact:
TZ PHARMA
Phone: +92 326 3323021
WhatsApp: +92 326 3323021
Email: tz.pharma1@gmail.com
Address: TZ Pharma (Pvt) Limited, Main Autobahn Road, Dawood Centre, Hyderabad 71000, Pakistan
TZ PHARMA — Quality products, reliable service, delivered to your doorstep.